Move My Stuff

Reviews of Move My Stuff

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  Ting Fu Added October 29, 2023

  ★ ★ ★ ★ ★
  A good delivery service:
  - email me the estimated delivery time
  - call me 1 day before the delivery to confirm the time to confirm
  - the phone number is showing the business name properly and not as potential spam
  - call me before arrival
  - arrive on time
  - deliver with care and profession
  - follow up with a quick call
  
  They've got all that. I'm very happy with the service this time.
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  Nemilie Batica Added October 25, 2023

  ★ ★ ★ ★ ★
  The team was great. They couldn’t fit the King mattress at the stairs so they needed to use the 2nd storey balcony to get it to the bedroom. It was a heavy lift so they asked for help from us but quite understandable! They were upfront about it and I liked that, no mucking around like some then will up the charges and you end up paying $$$ more. Kudos to you guys!!! Thank you very much, my son was so happy with his new ensemble.
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  Fortunate K Added October 24, 2023

  ★ ★ ★ ★ ★
  Move my stuff delivered my order from Koala living and i cannot fault them, very professional and kind. I would definitely recommend them, they took great care of my furniture.
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  jasmine hewett Added October 24, 2023

  ★ ☆ ☆ ☆ ☆
  I am writing this review to forewarn any future customers in hope of them not running into the same problems I have with Move My Stuff.
  I recently moved with this company, transporting my property to my new house. Within my belongings I had a TV, I took all precautions to package this safely - A layer of cardboard and 3 layers of bubble wrap to be exact.
  While I understand that their terms and conditions state that they don’t take responsibility for electronics damaged during the move, I was under the impression that they would at least transport them with care.
  My TV has been damaged beyond repair despite my efforts to make this move foolproof. It is hard to imagine how they would’ve had to recklessly mishandle my property for it to end up this damaged.
  Furthermore, their policy for reporting damaged items is 24 hours - which seems to be a totally unreasonable timeframe to unpack an entire house of items to assess for damage.
  Please learn from my experience and read all of their terms and conditions very carefully to ensure you are ok with their policies - and do what you will with the knowledge that the possessions you have spent your hard earned money on, will be mishandled and treated with great negligence.
  Going forward (after having to purchase a new TV that was in perfect, working condition 48 hours ago), I will be going with a different company altogether.
  Update: In a few short hours from submitting this review, I have received a call from the removalists stating that their employment has been terminated due to my review. It is disappointing to hear that a company which is so quick to react in this way could not use it as a teaching experience for their employees and maybe even provide some satisfactory customer service.
  My problem here is with the customer service representatives advising me there’s simply ‘nothing they can do’ when an incident like this happens rather than the contacted removalists. These policies are ridiculous and portray to be money hungry rather than customer orientated. Much to Move My Stuff’s dismay, my review will not be deleted as I would much prefer my undamaged belongings over being bullied into submission by hire-ups manipulating their employees to do their dirty work for them.
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  Nelly Nadupoi Added October 21, 2023

  ★ ★ ★ ★ ★
  I received my stuff exactly on the time they promised to deliver it. I was not at home but on my way to and they waited patiently for me until I arrived then they offloaded my luggage and offered to put them at the most preferred place in my house. I was so happy with how they handled my luggage from car to the house. The customer services in their office are top notch and very professional in communicating with customers.
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  Rahil Moriswala Added September 17, 2017

  ★ ★ ★ ★ ☆
  Used them to move out of an apartment into a house. Good service, good rates with average speed of work. They were careful. Would use them again.

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