Onsen Ma

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Reviews of Onsen Ma

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  Stuart Wild Added January 09, 2024

  ★ ☆ ☆ ☆ ☆
  Went a couple of times and enjoyed the experience. received a giftcard for another visit, but then they abruptly closed and were unresponsive to email and phone calls. Eventually they responded to my emails and offered a refund if I just replied to them, but they have never responded since and 15 months later they are still "temporarily closed", unresponsive to emails, haven't provided a refund. Avoid!
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  Imogen Melgaard Added December 31, 2023

  ★ ☆ ☆ ☆ ☆
  I was given a gift voucher for Mothers Day last year. I made contact with the baths and found out they were closed for extended repairs and that I would be given a six month extension on my voucher. Since reopening I have emailed, called, tried online booking all with no success at making contact- the voicemail says it is full and I am unable to leave a message. My voucher for a massage and private bath for 2 is about to expire again and there has been no way for me to make a booking. I am very disappointed with the service and it seems quite dodgy to not make contact with voucher users- in other words people who have paid for the service prior to the repairs. I will be investigating this further.
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  Chris Millington Added December 25, 2023

  ★ ★ ★ ★ ☆
  Booked and paid online which was v.easy. Located in heart of bustling Melbourne alley, the space upstairs was quiet and peaceful. My wife and I had a couples massage in a lovely large room. Both our therapists were highly skilled with a professional manner. Thoroughly enjoyed our dry massages.
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  Jon Added December 14, 2023

  ★ ★ ★ ★ ★
  Even at $120 for an hour in the private baths it is definitely worth it! The facilities feel quite authentic (although I have yet to make it to Japan) and for your money you are provided not just with access to private showers, heated pool and sauna but also towels, shampoo, tea, water, combs and hair dryers.
  
  They have a beautiful waiting area. Upon arrival you swap your shoes for provided slippers. The baths themselves do not have doors, only Japanese style curtains. Regardless the space is quite private. The walls do not extend to the roof so everyone in the building speaks with hushed tones so as to not disturb the other patrons.
  
  Apparently afternoons during the week are the most available time with peaks during the morning and weekends. The staff are very professional, friendly and polite. I immediately felt welcome. Highly recommended, particularly as it's only 2 min walk from Parliament station!
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  Winston Ng Added December 12, 2023

  ★ ★ ★ ★ ★
  Facilities were clean and staff friendly. We tried the private baths followed by an hour shiatsu massage - which was firm and targeted (they do ask how firm you prefer & where you'd want to focus on)
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  Emilienne Ong Added August 24, 2017

  ★ ★ ★ ★ ☆
  Love the location, which is next to a pizza bar joint and a couple of interesting restaurants and bars in one laneway. The temperature of the hot bath and sauna isn't as warm as I would like but still an enjoyable experience.

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