Quest Windsor

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Reviews of Quest Windsor

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  Dib C Added February 26, 2018

  ★ ☆ ☆ ☆ ☆
  Cleanliness is non-existent. Extremely rundown, cupboards in a disgusting condition. Carpet is so filthy and seems to have never been vacuumed .. definitely not vacuumed during our stay. Blanket we wanted to use was full of what we're calling "mucus" (who knows?), and bright pink lipstick. Reception staff response to the state of the blanket was unprofessional. Had to place two requests for a blanket replacement before it was bought to our room. The wry smile and lax attitude from the gentleman on the front Reception Desk was not appreciated. It was a real health issue which shouldn't have been met with laughter or a smile. It was abhorrent to say the least. Big cracks in walls throughout the unit, "renovations" unfinished, towel rack installation incomplete. WiFi useless. Television quality needs attending to. Competence of staff terrible and suggest some customer service retraining. Cutlery in drawer with caked on food .. just dirty. Snot left on a door jam and still there after so called cleaning our apartment. Coffee table not wiped down. Dirty comb in balcony wire door still there after cleaning our room today. No hair dryer!! Non-replacement of items used from mini bar. Our whole experience was horrible. We resented paying money for this room. Alfred Hospital will be advised that due to unhealthy conditions we experienced we feel they should not recommend Quest Windsor as possible accommodation during hospital procedures. Never again!

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